Job Vacancy - IT Software Position


KRISHAND, a rapidly growing software development company based in Jakarta, has an immediate opening for Software Support Specialist to join its support team


The Software Support Specialist should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of network platforms in which our software could potentially be run. Will also demonstrate strong client management skills, assuring timely, professional and accurate responses to end user inquiries. The Software Support Specialist will possess superior problem solving skills with a proven ability to exercise sound judgment to solve complex issues.

This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, evaluation, recreation, and resolution of customer reported problems; the use of relevant problem management systems to search for known problems and to create new entries / update existing entries; advice and guidance to customers regarding the use of software; the use of technical resources and tools to answer customer questions and respond to customers requirements.

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